Implementation Specialist (In Office)

Bizowie is seeking a full-time, Pittsburgh-based Implementation Specialist to expand the operations team working on our Bizowie Cloud ERP™ platform.

Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Job responsibilities include:

• Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements
• Use initial ramp up time to prove analytical aptitude through completion of various assigned tasks 
• Develop customer specific implementation scope and project timelines
• Create detailed implementation plans
• Serve as the lead contact for daily customer interactions and implementation activities
• Lead and support all aspects of customer implementations
• Determine customer requirements through consultation and business process analysis
• Implement and deploy solutions using the Bizowie Cloud ERP application
• Diagnose, research and analyze customer issues and requests
• Create and help customers formulate training documentation / SOPs
• Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training
• Develop, track and report key implementation progress metrics
• Prioritize and escalate issues when needed for adequate support and customer next steps
• Lead data collection activities to ensure the customer has adequate time and strategy for extraction
• Coach and mentally prepare customers for a successful go live
• Develop/modify existing implementation best practices, procedures and standards
• Stay current on new system releases and functionality

Qualifications:

• 2+ years experience in ERP consulting
• Self-starter with the ability and willingness to learn complex products and business processes
• Not afraid to have hard conversations with customers when needed
• Disciplined approach to setting customer expectations and fostering accountability
• Exceptional critical thinking skills
• Willingness to step in and put in the effort it will take to help us reach our company goals
• Highly technically adept, experienced with web applications
• Excellent verbal and written English communication
• Experience with accounting concepts, manufacturing/distribution a plus
• Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)

Location:

• Pittsburgh Strip District (onsite)